Refund Policy Refund Policy is stated in “Membership Terms and Conditions”, under both the refund policy agreement and the application form, which you are required to agree to, before joining our site, and aims at obtaining a customer’s satisfaction with the services and site purchases.
Members can join the website for free and pay only for the communication services. Apart from exceptional circumstances, such as technical problems in the site operation or fraudulent abuse of your payment, we do not give refunds after our service has been used. In case you have valid proofs that your payment was unauthorized, you can contact our Support with the reasons for claiming a refund and they will get back to you within a maximum of 48 hours. 
We cannot guarantee that you can use the service 100% of the time. Whilst we strive for reliability, the Internet is inherently an unstable environment and like many websites we also occasionally suffer glitches and sometimes need to briefly close the site for short periods of maintenance. does not tolerate bad behavior. We, in our sole discretion, may terminate your account, with no refund of any fees paid, if it considers you have violated or acted inconsistently with the letter or spirit of the Terms or of other rules and guidelines posted on the site.
If you have any questions, please contact us as follows:
Sono RC LP
16/5 West Pilton Rise, 
EH4 4UQ, 
United Kingdom